Standard Terms & Conditions Policies

Payments

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To attend one of our courses you must a qualified hairdresser to minimum NVQ level 2. We may ask for proof of qualification.

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Please note, we reserve the right to amend course prices or run promotions at any time, without prior notice.

Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.

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Refunds

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All course fees are strictly non-refundable and non-transferable.

South East Hair Academy is unable to offer refunds where training is cancelled or postponed outside of our control. An alternative training date will be offered. It is the student’s responsibility to get in touch to reschedule any such postponed training. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur in the event that postponement of training courses is necessary.

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Additional Terms & Conditions Relating to Course Packages & Promotional Offers

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• We reserve the right to amend course prices or run promotions at any time, without prior notice. We cannot retrospectively apply discounts to booked courses.

• All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of South East Hair Academy and subject to the rescheduling fee of £50 per training date, where deemed possible.

• Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package.

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Rescheduling Requests & Fees

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In the event that you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training (subject to availability and at the discretion of South East Hair Academy), provided you contact us no later than 72 hours prior to the training course date by email to our Bookings team. Where it is possible to offer a reschedule of training, this will be subject to a rescheduling fee of £50. We operate a ‘fair use’ policy for rescheduling and all courses can only be rescheduled on one occasion. Our team will respond to confirm whether a reschedule is possible and if a fee is applicable. We will cancel your training place where we receive requests to reschedule, pending hearing from you to confirm an alternative date. Where reschedule is not possible and the student chooses not to attend their training, you may forfeit your course fee.

Where a student is a ‘no show’, failing to attend for their booked training date without a minimum of 3 day’s notice by email to our Bookings team, you will automatically forfeit your course fee and South East Hair Academy will be under no obligation to provide any further training or any refund.

Courses booked as part of discounted ‘last minute offers’ will be strictly non-refundable and non-transferable. These are discounted specifically for attendance on the booked course/date/venue by their very nature and so this price does not transfer to other courses. If you need to reschedule for a genuine reason (medical or compassionate), we may at our discretion, place the course fee paid minus a rescheduling fee, as credit on file valid for 6 months towards booking courses. Any applicable price difference would need to be paid when redeeming the credit on file to book further courses.

The only exceptions to the above, where a reschedule may be offered free of charge or at a cost of £50 per day (depending on reason), on one further occasion only and subject to availability will be in the event of:

• medical reasons (with a valid medical certificate covering named student/training date).

• compassionate reasons such as close family bereavement (proof of which may be required) for non-attendance.

In the first instance, please contact our team at southeasthairacademy@gmail.com regarding your reschedule request (or non-attendance), who will respond within 24 working hours.

In the event that South East Hair Academy should have to cancel your course for reasons outside of our control; The Academy will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses. All courses required to be cancelled/postponed by South East Hair Academy will be rescheduled for a further course date within 6 months of the original booked course date. Such courses remain non-refundable but may be transferred to alternative courses if desired, to the same value.

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